UPDATE: Now with updated pricing!
Available now in the ServiceNow app store!
With the NewRocket Contextual Search Results Widget your company can achieve incident deflection in the Service Portal. As self-service users enter details about their issue, search results appear within the form, allowing the user to view relevant knowledge articles, catalog items, or social Q&A thread instead of submitting an incident. The result: less incidents submitted and more satisfied users.
– Integrates with existing record producers
– View search results while typing
– View individual result items without navigating to a new page
– Simple to configure to show relevant knowledge articles, pinned articles, social Q&A and/or catalog items