Announcing the Contextual Search Results Widget

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UPDATE: Now with updated pricing!

Available now in the ServiceNow app store!

With the NewRocket Contextual Search Results Widget your company can achieve incident deflection in the Service Portal. As self-service users enter details about their issue, search results appear within the form, allowing the user to view relevant knowledge articles, catalog items, or social Q&A thread instead of submitting an incident. The result: less incidents submitted and more satisfied users.

Key Features

– Integrates with existing record producers

– View search results while typing

– View individual result items without navigating to a new page

– Simple to configure to show relevant knowledge articles, pinned articles, social Q&A and/or catalog items

Click here for more details and pricing information!

2 comments

  1. Hey Nathan,

    The link to the app store does not appear to be working. Is this still available?

    Cheers,
    Brendan

    1. Brendan, try again. We did an update and when the new version came out the old URL stopped working. If you have any questions or need anything just let me know.

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