My Journey from founding to selling NewRocket to joining the ShareLogic team!

Today it's with very mixed feelings that I announce that I have stepped away from my role at NewRocket, the company that I founded in 2016 with a mission to improve the digital workplace experience. This transition marks the end of a significant era of my life, but I'm extremely excited to share that I've joined the ShareLogic team as the Chief Creative Officer. I've known both James and Tim for over a decade, and their suite of integration products they have developed for ServiceNow are nothing short of extraordinary! I'm also happy to share that I've been working on a blog post that documents my story from working at ServiceNow, to founding NewRocket, and to ultimately deciding to sell the business. I've uploaded a ton of photos and share the story from beginning to end. So if you've been following my journey for a while, I think you will really enjoy this post. Read the Story of NewRocket And finally, I will still be attending the Knowledge conference in Las Vegas next month, so if you will be there and would like to meet, please book some time on my calendar! Let's Meet at Knowledge 24

Creating a Sidebar Menu Widget for Employee Center

In this video I'll show you how to create a sidebar menu widget for Employee Center in ServiceNow. As usual, I love to start by showing the art of the possible, and then I'll walk you through a basic implementation of the sidebar widget and explain the components needed to make it work. Keep in mind, this tutorial focuses on how to create the sidebar, but not the menu itself as that widget is much more complex. I've packaged up everything into an Update Set that you can download below. Download Update Set If you're interested in having an Employee Center portal professionally designed and implemented, please don't hesitate to reach out. Contact Me

Top New Features in ServiceNow Vancouver Release

The Vancouver release of ServiceNow is now available and comes with many new features and updates. In this video I'll walk you through some of my favorite new platform features and give you a closer look at the ServiceNow Vancouver release. At the end of the video, we'll also share some exciting events where you can find NewRocket this fall. If you think there is a platform feature that I should have included, I'd love to hear from you in the comments below.

Let’s Meet at Knowledge 2023!

Are you attending the ServiceNow Knowledge conference in Last Vegas in May? I will be there the whole week and if you would like to schedule some time to chat about Service Portal, Employee Center, Mobile, or just to meet during the conference, please use my Calendly link below to book some time: Let's Meet in Vegas I look forward to seeing you in Vegas!

Upgrade Your Service Portal to ServiceNow Employee Center

Ready to take advantage of some of the new Employee Center features in the ServiceNow Utah release? Now is the time to upgrade your ServiceNow portal. Employee Center adds a lot of new features on top of the Service Portal framework, as well as a new and improved theme. In this video you will learn how to upgrade your Service Portal to Employee Center. I'll also compare some of the differences between Employee Center and Employee Center Pro, as well as showing some example portals built on top of Employee Center. Let's Meet If you're interested in learning more about how NewRocket can help you create an extraordinary user experience using Employee Center, I'm opening up some times in my calendar over the next few weeks. If you'd like to meet with me, please click the link below to schedule a meeting. Let's Meet Employee Center Lookbook If you'd like to see some additional examples of what an Employee Center portal can look like, NewRocket has created a Employee Center Lookbook that you can download for free. Download Lookbook

Featured Portal: Employee Center Intranet for an American Footwear Company

 OVERVIEW We combined an existing Service Portal and SharePoint intranet into a "one-stop shop" solution on the ServiceNow Platform. PROJECT HIGHLIGHTS New Unified Employee Center and IntranetBrought together the existing Service Portal and SharePoint intranet into a "one-stop shop" solution for the company. Centralized News PageOne central page for users to view and browse through company news from all departments. Events ManagementAllow users and admins to easily view and manage events from all around the company. Flexible Department Landing PagesFeature relevant information for different departments. Enhanced Document ManagementCreated a custom interface for the documents resource page for users to view, search, and download important documents. Company BrandingApplied unified company branding across the entire site through images, colors, and design elements.   Learn more about the details of this project by reviewing the full case study featured on the NewRocket website: View Now

Webinar: Roll out a “One Start Shop” Portal with Employee Center

Roll out a "One Start Shop" Portal with Employee Center Transform your portal into a unified digital workplace experience so your employees can stay connected, easily find help, and get the resources they need to get the job done from anywhere using ServiceNow's Employee Center. Walk away with best practices on how to: Adopt a content-first strategy Streamline content creation around topic pages Create a unified multi-department experience Serve up personalized content to employees Develop a phased roll out Date: December 7, 2022 Time: 8:00am PST Duration: 45 mins Register Now

Top 5 Features in the ServiceNow Tokyo Release

The Tokyo release of ServiceNow is available for developer instances and comes with many new features and updates. In this video, I will walk you through my favorite new platform features and give you a closer look at the Tokyo release. Including updates for: ECMAScript 2021 Service Portal UI Builder App Engine Translated Notifications If you have any questions about how to best take advantage of the new capabilities of the Tokyo release, please don’t hesitate to reach out to our team at NewRocket.

Announcing – Find the best ServiceNow jobs!

I'm super excited to share with you all my latest project, - A job and career site dedicated to helping you find the best ServiceNow industry jobs around the world. It's still a work in progress, so please let me know if you find anything not working as expected, or if you think of any features that you would like to see added. Check out Thanks, and hopefully this will be a helpful resource for this great community! Nathan Firth -