NewRocket had the pleasure of collaborating with Scripps Networks Interactive to deliver an IT service portal to support their diverse company. Scripps Networks is a leading developer of lifestyle content for television and the Internet. The company’s brands include HGTV, Food Network, Travel Channel, DIY Network, Cooking Channel and Great American Country. The previous Scripps Networks CMS-based portal did not provide the usability they were looking for nor did it align with their new branding guidelines. Improving these key areas was critical for the redesign of the portal.

“NewRocket delivered on a portal that not only fit our branding guidelines but packs in functionality with a design aesthetic that is visually inviting.  Our end user experience has greatly improved by making our content and catalog offerings forefront and easily searchable all in an appealing display.  The team was fantastic to work with and their expertise and guidance helped make our portal successful.”
– Judy March, IT Service Delivery Manager

Portal Features
The new portal provides users with quick access to search, the IT service catalog, frequently asked questions and news. NewRocket embraced the extensive, yet flexible branding guidelines to visually identify different sections of the portal. These visual and structural changes help users quickly understand the page contents and complete the desired task. Some other highlights include:

• Quick access to open requests, incidents and approvals through My Items mega menu in header
• Direct access to the top level service catalog categories from the home page
• Consistent access to support options in footer
• Several custom developed widgets including news, sub-categories, and knowledge base homepage
• Responsive layout for mobile and tablet users

Watch the video for a quick tour and leave us a comment about what you think of the portal.