Helsinki has officially been released!
This is great news for those of you looking to utilize the new Service Portal, but that’s not all you should be excited about. Helsinki also offers many new exciting features such as:
- Customer Service Management (CSM)
CSM offers a variety of communication channels that allow organizations to work with customers to ask and resolve questions. Using CSM you can utilize chat, web, email, and telephone to provide a better customer service experience.
- Portfolio workbench
Program and portfolio workbench enables program tracking in a single view for improved decision-making and reporting. New capability allows grouping projects and demand together as “programs,” allowing “program” level changes to cascade throughout the group, saving time and reducing data entry errors.
- List v3
List v3 is an optional feature that admins can activate in Helsinki. With List v3, you will be provided with more context within a list to prevent the number of clicks, new pages you have to open etc.
- Guided Setup
Guided Setup accelerates time to value with predefined steps to configure incident, problem, change, service catalog and more.
- GIT Integration
Streamlines the agile development process by supporting any Git-compatible distributed source control solution such as GitHub or Bitbucket.
- Native Apple iPad Application
Tap into the power of the ServiceNow platform directly from an iPad with a native iOS experience.
If you have not had the opportunity to check out Helsinki yet, it is also available as an upgrade option on all developer instances.