Knowledge18 Service Portal Sessions Available Now

Knowledge18 Service Portal Sessions serviceportal

NewRocket will be hosting 3 informative talks geared to help you take your service portal to new heights. These sessions are packed with relatable information and actionable takeaways. Make sure to add these sessions to your agenda today because they are filling up fast

To schedule you Knowledge18 sessions, go to:

Adding Gamification To Your Service Portal

Gamification is a great way to add incentives for users to explore and use the service portal repeatedly. In this session, we will demonstrate how to implement gamification in the Service Portal to introduce users to the portal and encourage them to complete certain tasks.

DATE / TIME – May 8, 4:00 pm – 4:30 pm
SESSION TYPE – CreatorCon Developer Theater
TOPIC – CreatorCon

Building A Better Service Portal: Lessons From The Field

After helping dozens of organizations deliver Service Portals, we want to share what works and what doesn’t. If you are starting your service portal journey, this session will help you take the right path.

DATE / TIME – May 8, 5:00 pm – 5:50 pm
SESSION TYPE – CreatorCon Breakout
TOPIC – CreatorCon

Unlocking Service Portal Widgets

In this session, you will learn practical techniques to make your controller and server scripts more maintainable, flexible and powerful by embracing good coding practices, encapsulation, and decoupling.

DATE / TIME – May 10, 3:50 pm – 4:40 pm
SESSION TYPE – CreatorCon Breakout
TOPIC – CreatorCon


  1. Will you release material from the session “Unlocking Service Portal Widgets” as well? I recall hearing during the conference that the good/bad practises’ code would be released, it would help a lot! Thanks for your awesome presentations at K18, they were quite interesting and entertaining!

    1. Yes, and sorry for the delay. I wanted to get the gamification one out first, but I hope to have the widget post out shortly.

  2. Hi Nathan,

    I couldn’t attend Knowledge 18. I’ve watched the quick highlights video, interesting topics.
    Are there also full recordings of the sessions or any presentation files available?

    Kind regards,


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