Shopping Cart Available for Service Portal

We have been hard at work developing tons of new Widget functionality, and as some of you noticed in the recent “Gothenburg Theme” video, that we have developed the shopping cart functionality that has been missing from Service Portal. The good news is that we have now released this as an update set that can be applied to any portal.

The cart includes the following functionality:

  • Multiple quantity support for both “Buy Now” and “Add to Cart”
  • Cart preview dropdown in the theme header
  • Customizable URL’s for “continue shopping” and “successful order”
  • Ability to save and load a previously saved cart
  • Order on behalf of another user
  • Generate “Deliver to” from requested for users location
  • Many “Instance Options” to customize the widgets
  • Mobile cart icon when viewed on mobile devices

Check out some of the screen captures below. If anyone is interested, please email us at for more information and pricing.

Screen Shot 2016-08-24 at 4.41.19 PMScreen Shot 2016-08-24 at 4.24.52 PM Screen Shot 2016-08-25 at 2.38.07 PMScreen Shot 2016-08-24 at 4.25.14 PM Screen Shot 2016-08-24 at 4.26.35 PM


  1. I am impressed with the level of detail you and your team put into both the theme and the shopping cart for Service Portal. Very good work, indeed. Kudos!

  2. I love it when the bar raises a little bit. And I think the bar raised a little bit here (maybe even more than a little bit).

  3. Hi Nathan,

    Thanks for the info. How we are able to use this function in our current Helsinki version?

    Can guide us more?

    Thank you in advance

  4. I was surprised ServiceNow left out such a vital part of the service portal such as shopping cart functionality. I know you must have put a lot of thought and effort into the development of your shopping cart functionality, it looks very polished and I am certain of the quality of your code.

    I see a shopping cart is now available in Istanbul (probably not as good as yours). Is this a dirty move by SN?

    1. Hadyn,

      As a partner, there is always a risk that ServiceNow may release similar functionality in the next release. We knew this going in to the development of the cart. The two carts are certainly very similar but both have some pros and cons over the other. Now with Istanbul available, we will eventually be merging our code base to use the out-of-box API and focusing on enhancing our version with newer and better features.

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