Topics at Knowledge17

We’re working on some ideas for Service Portal related talks at Knowledge17. We have some good ideas for topics, but would love to hear from you:

What are some topics or questions that you would love to see presented at K17?

Here are some of the ideas we came up with:

  • Developing custom apps in Service Portal
  • Creating a custom theme
  • Facilitate a great portal user experience
  • Integrating your portal with an external service
  • Creating a single portal serving multiple business units
  • Advanced widget creation with Angular.js

What are we missing? Please send us some of your ideas. We would love to hear from you.

To submit your ideas, leave a comment below or email us at:


  1. Two great topics that should be considered is single portal serving multiple companies with automation possibilities towards multiple target systems per company aka true MSP setup. One Portal to rule them all 🙂

  2. We did love to hear on the following things ,

    1. Orchestration capabilities.
    2. Major incidents handling and mobile notifications.
    3. Release Management .

  3. A big hold up for me launching our Service Portal is making the Catalog Items rendered in SP fully WCAG 2.0 A/AA compliant. I’d love to hear how to restructure the form elements to match the Bootstrap examples and be fully accessible.

  4. I would love to see demonstrations on utilizing Angular and Bootstrap to transform the Service Catalog. At the moment we (developers) are limited to the variable types within the catalog item, which is restrictive. I would like to be able to shake those restrictions and deliver better looking and responsive catalog items.

Leave a Reply

Your email address will not be published. Required fields are marked *