Overview spUtil enables you to perform common functions in a Service Portal widget client script. You can access the methods by passing in spUtil as a parameter in your client-script function. Many of these methods have not been documented by ServiceNow, so we have combed through the source code once again to bring you another Service Portal cheatsheet! Save time and maximize your productivity with this quick reference document for you to use day-to-day. Enjoy!
Overview Did you know there are over 60 server-side methods available in GlideSPScriptable ($sp)? Many of these methods are hidden or not documented, so we've combed through all the widgets and source code to provide you with this cheat sheet that includes all of the $sp methods available in Service Portal. Now updated for the New York release. Save time and maximize your productivity with this quick reference document for you to use day-to-day. Enjoy!
Updated for Madrid & New York releases as well as adding many new features!!! Overview Displays an inline attachment section with support for drag-n-drop uploads on any catalog item or record producer within Service Portal Features No changes to out-of-box widgets Supports drag-n-drop Supports multiple attachments at once Attachments can be required via Portal Options Attachments can be disabled via Portal Options When enabled, replaces the OOB attachment feature Compatibility Limited to Service Portal, will not work in CMS Does not support order guides Only supports "widget-sc-cat-item-v2" widget Installation Install the update set Navigate to a catalog item or record producer and add Catalog Attachments to the Variable Sets related list. Configuration All configuration is done via the Portal Settings tab on the catalog item form. Demo
Overview: Includes the widgets that were used during the K18 CreatorCon breakout: "Unlocking Service Portal Widgets". Examples: Good Coding Practices Maintainable Widgets Async Widgets Streamlined Queries Installation: Uncompress the ZIP file Upload and commit the Update Set Navigate to Service Portal page: /sp?id=k18_good_practices
Overview: Gamification is a great way to add incentives for users to explore and use the service portal repeatedly. In our Knowledge18 session, we demonstrated how to implement gamification in the Service Portal to introduce users to the portal and encourage them to complete certain tasks. Includes: Scoped Application Example for Guided Tour Example for Social Q&A For additional instructions and documentation, check out our blog post.