K18 CreatorCon Example Widgets

Overview: Includes the widgets that were used during the K18 CreatorCon breakout: "Unlocking Service Portal Widgets". Examples: Good Coding Practices Maintainable Widgets Async Widgets Streamlined Queries Installation: Uncompress the ZIP file Upload and commit the Update Set Navigate to Service Portal page: /sp?id=k18_good_practices

Gamification for Service Portal

Overview: Gamification is a great way to add incentives for users to explore and use the service portal repeatedly. In our Knowledge18 session, we demonstrated how to implement gamification in the Service Portal to introduce users to the portal and encourage them to complete certain tasks. Includes: Scoped Application Example for Guided Tour Example for Social Q&A For additional instructions and documentation, check out our blog post.

Require Attachments

Overview: Currently in Service Portal there is no out-of-box way to require attachments on a record producer or catalog item. There have been several solutions posted on the community, but they all require cloning and modifying the widget. This update set includes a variable set, that when added to a record producer or catalog item, displays an attachments field and requires that the user first add at least one attachment prior to submitting the form. Features: No changes to out-of-box widgets Adds inline attachment button Easily reusable on multiple record producers Limitations: Limited to Service Portal, will not work in CMS Does not support order guides