Featured Portal: Informatica

Service Portal Service Now Self Service System Employee

OVERVIEW

Informatica is an Enterprise Cloud Data Management leader that accelerates data-driven digital transformation headquartered in Redwood City, California. Informatica enables companies to fuel innovation, become more agile and realize new growth opportunities, resulting in intelligent market disruptions. Informatica came to NewRocket to increase user satisfaction, simplify the process, and encourage self-service with their employee service portal.

SERVICES

Service Portal Service Now Self Service System EmployeeResearch & Insights

Service Portal Service Now Self Service System EmployeeWireframe Design

Service Portal Service Now Self Service System EmployeeClickable Prototypes

Service Portal Service Now Self Service System EmployeeCatalog Consulting

Service Portal Service Now Self Service System EmployeeHigh Fidelity Mockups

Service Portal Service Now Self Service System EmployeeService Portal Development

NewRocket was an integral member of our team and critical for providing the expertise and guidance we needed to make the Informatica IT Service Center a successful reality. We have been very satisfied with everything NewRocket has provided us and plan to continue to use them as needed in the future.
– Scott Hiner, Senior IT Communications Manager

Service Portal Service Now Self Service System Employee

THE CHALLENGE

Informatica’s original portal although designed to accommodate multiple departments did not provide an intuitive experience that allowed users to easily navigate the content of the portal. The portal also served as a hub to other business platforms which diluted its original purpose to focus on service delivery.

Service Portal Service Now Self Service System Employee

THE SOLUTION

NewRocket developed a dashboard-like homepage that allowed relevant content from all parts of the portal to be easily accessible. Three main calls to action were created to guide users into the experience and help them to filter through the content to find what was most relevant to their needs. Customized widgets were also added to help facilitate feedback and to integrate dynamic content throughout the portal.

Service Portal Service Now Self Service System Employee

Service Portal servicenow widgets examples international io fundamentals announcements designer self service employee user experience

Service Portal servicenow widgets examples international io fundamentals announcements designer self service employee user experience

Service Portal servicenow widgets examples international io fundamentals announcements designer self service employee user experience

4 comments

  1. Looking solid, I’m wondering how you guys did the sidebar, same as the HI portal? Because the HI portal feels a lot like a hack since every page needs to calculate the sidebar in it’s layout

  2. The sidebar is actually implemented quite nicely, it is part of the Header so doesn’t need to refresh on each page, and just using CSS with no DOM manipulation or weird hacks.

  3. I really like the look and design of the portal. I’m trying to create a current status bar very similar to how you have it here. Any insight or suggestions on how to achieve that? Thanks!

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