The team at NewRocket recently collaborated with a major medical center in Southern California on their multi-department service portal. This non-profit hospital and multi-specialty academic health science center employs a staff of over 2,000 physicians and 10,000 employees. NewRocket proposed developing a single portal to facilitate a seamless user experience while still preserving individual department identities.

“With a relentless, persona-based focus on the user experience, NewRocket ensured our Service Portal replacement solved our request inefficiencies while simultaneously being easier to use. Our developers, fulfillers, approvers and requesters love it!” 

Portal Features

The portal features a user-centric design model that allows for quick access to ticket status as well as the ability to favorite content throughout the portal. The use of simple icons and contextual search creates an easy to use system for interacting with the IT & HR departments.  The portal has been well received by both the employees and administrators.

• Multiple business units (IT, HR)
• Custom designed responsive theme
• Uses out-of-box widgets for core functionality
• Categorized typeahead search results
• My Account page
• Support for user delegates
• Favoriting of catalog items and articles
• Integrated live chat

Take a look at the portal and let us know what you think in the comments below.