Featured Portal: Merck Group

service portal merck

OVERVIEW

Merck is a German multinational pharmaceutical, chemical, and life sciences company headquartered in Darmstadt, with approximately 50,000 employees in 70 countries. Merck came to NewRocket to build a unified portal experience that seamlessly combined multiple departments and processes, but still allowed each department to have some autonomy.

PROJECT HIGHLIGHTS

 

Service Portal Service Now Self Service System EmployeeTicket System

Implemented a new ticket system that provides Merck employees with a consolidated view of their tickets across all departments.

Service Portal Service Now Self Service System EmployeeDefined Catalog

Designed a dashboard that displays top destinations filtered through user criteria, allowing users to navigate the catalog and submit items more efficiently.

Service Portal Service Now Self Service System EmployeeSubsidiary Impersonation

Provided enhancements that allow selected users to request different services or view knowledge articles on behalf of another user.

Service Portal Service Now Self Service System EmployeeAccurate Translations

Utilized our translation tool to supercharge translation efforts, promote maintainability, and improve communication for Merck’s global user-base.


 

service portal

 

Merck service portal

merck service portal

We helped create an organized portal structure that accommodates a modern design experience and streamlines Merck’s inter-departmental processes. Click the link below to view the full case study, or visit NewRocket.com to see our products and services.

service portal

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