Featured Portal: Multinational Retailer

OVERVIEW

With over a million employees worldwide, this multinational retailer wanted to deliver an intuitive and scalable employee experience with personalized content based on the users’ location, language, and business area across 6 departments.

PROJECT GOALS

Make it Maintainable

Based on development best practices, reduce or eliminate custom code to allow for future upgrades

Make it Personal

Personalize the data by correctly applying user criteria based on location, language, and business unit

Define Standards

Create well defined UI styling and standards that the client could use for internal updates

Improve Navigation

Redefine the catalog taxonomy and implement more user-friendly language throughout the portal

Learn more about the details of this project by reviewing the full case study featured on the NewRocket website:

2 comments

Mary Cook says:
January 22, 2020 at 1:47 pm
In the case study, you mention improving search functionality. Can you please provide more details I what you did to improve search?
Reply
1. Nathan Firth says:
  January 22, 2020 at 6:25 pm
  Hi Mary, we did a number of enhancements to the search.
  – We added a dropdown that allows the user to specify the search source (catalog, knowledge, etc.).
  – Instead of mixing the results, it groups the results by type
  – We show suggested searches before the user starts typing.
  – Contextual search based on location in the portal
  We also worked closely with the client to configure ZING to have more accurate relevancy scores.
  By the way, I really like your portal. Looks great!
  Reply