Introduction

Thanks for attending our Knowledge18 CreatorCon Session. During this session, NewRocket showcased a scoped Gamification application that is available to download free here:

NOTE It is required that your version of ServiceNow is running Jakarta or later. This scoped app is not supported on Istanbul or earlier.

Components

• GamificationAPI (Script Include) – Contains the application logic
• Activities (Table)
• Badges (Table)
• Levels (Table)
• User Badges (Table)
• User Activities (Table)
• Gamer (Table)
• Gamification Points & Badges (Widget)
• Gamification Event Listener (Widget)
• Gamification Examples (Widget)
• Gamification (Page)
• Driver.js (Widget Dependency)
  • GamificationDriver (UI Script)
  • GamificationTourConfig (UI Script)
  • GamificationDriver (CSS Include)

Installation

1. Install & commit the Update Set
2. Navigate to your portal theme record (e.g. Stock)
3. Inside the Header or Footer, embed the Gamification Event Listener widget using the folllowing code:
   <widget id=”gamification-event-listener”></widget>
4. Navigate to the gamification portal page (e.g. /sp?id=gamification)
5. Click Award Points
6. If all has been successful, you should be rewarded with 100 points

Included Examples

• Feature Tour (using Driver.js Library)
• Social Q&A

Configuration

Includes “Gamification for Service Portal” Application Menu with the following Modules:

• Activities – The activities users complete to earn points
• Badges – Badges are earned based on accomplishments
• Gamers – An extension of sys_user, stores user points
• Levels – The levels users can obtain based on number of points

To configure the Driver.js Feature Tour, edit the GamificationTourConfig UI Script.

Corrections – (6/13/18)

• The GamificationAPI Script Include needs “Accessible from” set to “All application scopes”
• The documentation incorrectly lists the app prefix as “x_nero_gamificatio”, however it should be “x_nero_gamificati”

Additional documentation has been provided on the Gamification portal page (/sp?id=gamification).

For more information on the Driver.js library, check out the docs here: https://kamranahmed.info/driver