Highmetric family of companies are now NewRocket!

Today we're happy to announce that the Highmetric family of companies have joined forces under the NewRocket name and brand! Together, we will help all our clients Go Beyond with ServiceNow! #oneteam #onecrew #onemission Visit the new website here: http://newrocket.com Read the full press release here: https://newrocket.com/articles/highmetric-changes-name-unifies-under-newrocket-brand

Orbit CMS Now on the ServiceNow Store

We are thrilled to announce that Orbit Content Management System (CMS) is now available for purchase through the ServiceNow Store. With a simple, intuitive interface, it is now easier than ever to give your business experts the power to create, edit, and publish content. The Orbit CMS has simplicity and flexibility where you want it and control where you need it. By streamlining the authoring process, your business experts can construct compelling content and publish it to the ServiceNow portal and external systems. Through the many configurable aspects of the tool, your ServiceNow administrators can manage the content formatting and publishing workflows. Leveraging the ServiceNow platform, the Orbit CMS empowers your organization like never before to improve the user experience and coordinate engagement. Learn More View in the ServiceNow Store

Employee Center

Last week I had the privilege of having ServiceNow Product Manager, Matt Metten, visit the San Diego office and talk about Employee Center and some of the new features introduced with the Rome release. Learn more about the capabilities of ServiceNow's Employee Center and Employee Center Pro in my latest video! Additional resources: Benefits of Employee Center Employee Center release notes Employee Center Pro and Employee Center with HR Service Delivery

Creating Custom Components

Last week I invited ServiceNow engineer, Darren Richards, to host a dev talk about creating custom components using the Now Experience UI Framework. If you’re interested in creating custom components, understanding ServiceNow’s Now Experience UI Framework, also sometimes known as Seismic, be sure to check out the video and let me know your thoughts below! Additional resources: Now Experience UI Framework Now Experience UI Builder Fundamentals Create Pages in UI Builder Build My First Now Experience UI Framework Custom Component UI Builder - Theming  

NewRocket Office Tour

We’re all about creating great user experiences for our customers and employees! We've spent the past year building out our new creative office space in San Diego, CA. Come with me on an office tour of the NewRocket headquarters!

Big Announcement

Big Announcement! I am so excited to announce that NewRocket has been acquired by Highmetric, a technology strategy, design, and operations provider and an Elite Partner of cloud computing platform ServiceNow. This acquisition brings NewRocket’s user-focused design and innovative solutions to Highmetric, complementing its existing digital workflow optimization capabilities. For the full press release, visit: newrocket.com/articles/highmetric-acquires-newrocket

Google Analytics in Service Portal

Google Analytics is a free web analytics service offered by Google that is used to track website activity and usage metrics. Google Analytics provides insights and data that can be used to create a better user experience for your employees coming to the Service Portal. There are many web analytics tools out there, including the new User Experience Analytics module from ServiceNow, but in this post, I will focus on Google Analytics. Features include: Traffic reporting Checks behavior flow Track conversion rates Reports website speed Traces sources of traffic There is an OOB "Site Analytics" widget included in Service Portal, however, I do not believe this widget is working in current releases of ServiceNow. Because of this, I've created my own version of the Site Analytics widget and I am providing it here free of charge.   Click above to download the update set. Once you've committed the update set, you'll need to embed the widget in your header or footer. [crayon-65d864875c770737286479/] Remember to replace the tracking id with yours. Chrome Plugins When setting up Google Analytics in Service Portal, it's also very helpful to install some additional Chrome Plugins. The two plugins I recommend are: Page Analytics Official plugin by Google. Provides overlays on the portal with stats of views and clicks Google Analytics Debugger Provides debugging information in the console to see what information is being sent SEO Information One of the initial challenges when setting up Google Analytics with Service Portal is that many pages, such as the sc_cat_item page, do not use unique page titles or ways of distinguishing one catalog item from another. This can be solved by adding SEO information to the Service Portal pages. This primarily consists of adding dynamic meta tags and titles to the page record. This will make it easier for you to decipher which catalog items or knowledge articles are being viewed the most in Google Analytics. Above you can see a dynamic "description" meta tag is mapped to the "name" of the catalog item, based on the sys_id in the URL. Notes: This is using the original "Universal Analytics", not the latest "Google Analytics 4", which we may cover in an upcoming post. Employee Service Center has its own integration with Google Analytics. Further Reading Hopefully, this has been helpful. If you would like to dive a little bit deeper, you can check out the following resources: https://marketingplatform.google.com/about/analytics/ https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/build/service-portal/concept/seo-sp.html https://pishchulin.medium.com/collecting-user-statistics-in-servicenow-360d9c324304

Top 5 Features in the Quebec Release

The highly anticipated Quebec release of ServiceNow is finally available for personal developer instances! I've been playing with it for a couple of weeks and there are a ton of new features and enhancements in this release. Watch the video to find out what my Top 5 are. Let me know in the comments below if you agree or if you feel there is a big feature that should have made the list! The official release notes can be found here: https://docs.servicenow.com/bundle/quebec-release-notes/page/release-notes/family-release-notes.html  

Orbit – A Content Management System for ServiceNow

Own Your Content on the ServiceNow Platform Hey everyone, I’m so excited to show you a sneak peek of our latest project! A state-of-the-art content management system built on the ServiceNow platform. You can easily create content such as news, events, articles, as well as new content types. Orbit also offers a variety of features, including content preview, targeted audiences, and governance. Please visit NewRocket.com for more details on how to extend your ServiceNow experience with Orbit. Orbit Features Delegated Content Administration Remove bottlenecks while improving information delivery by delegating content authoring and maintenance to stakeholders in the business. Streamlined Authoring Experience Let your authors focus on what is needed and relevant instead of becoming confused by deep navigation and irrelevant options. Custom Content Types Structure your content the way you need it with support for everything from simple links to full, responsive page layouts. Content REST API Gain flexibility in the presentation layer by accessing content through an API that even allows access to content from outside of ServiceNow. Brandable Configurable Interface Provide a seamless user experience by showcasing your company's branding throughout the system. Content Preview Easily preview your content before publishing. Conditional Content Visibility Empower your authors to get the right content to the right people at the right time through content audience selection. Content Governance Controls Prevent your intranet from becoming a black hole of useless, unvetted information through the use of approval workflows and validity dates. Enhanced HTML Editor Improve styling and maintainability with an enhanced editor that gives you the power to create rich, engaging content while ensuring consistent formatting across documents. Reusable Blocks & Snippets Create at rocket speed using reusable, company-specific content blocks and snippets like headers and expandable sections.