It never fails to amaze me the incredible custom applications and portals customers and partners around the world are developing on the ServiceNow platform. Using everything from CMS, Processors, UI Pages, Angular.js, Backbone.js, Bootstrap, Service Portal. It's been a huge inspiration for me and as part of the ongoing effort of this website, I would love to start featuring some of portals and applications you guys build. So with that, if you have a portal or custom application that you would like to showcase, please email me a few screen captures to: email@example.com. Make sure to include some details about the project such as: what technologies was used, which plugins do you interface with (e.g. knowledge base, service catalog), did you develop internally or work with a partner, and how has it impacted your organization. By emailing me you are granting permission to post the screen captures and details on this site.
I've been heads down for a while now working on the new ServicePortal, but today I wanted to give you guys just a quick review of what we're working on. Here is some quick bullet points on Service Portal: Service Portal is an alternative to CMS but not a replacement Portals are built using Twitter Bootstrap and Angular.js Features a customizable knowledge base and service catalog without the use of iframes Supports "record watching" for near realtime widget updates Live ticket chat Fully responsive for mobile and tablet Portals built using a powerful drag-n-drop designer I'm very excited about the Service Portal and the opportunities it will create for both partners and customers to develop feature rich beautiful interfaces on ServiceNow. Below are some quick snap shots of the sample portal we have built. It's still a work in progress and will most definitely look different by Geneva, but for now... here are some sample screen shots:
For those of you who didn't see Fred Luddy's keynote at Knowledge 15, you missed the demo of the new Service Portal. Although it is not necessarily a direct replacement for CMS, it does address a lot of the major issues of the current CMS and introduces several new features, such as: responsive service catalog & knowledge no iframes no prototype.js built with Bootstrap & Angular.js simple drag-n-drop interface customizable widgets realtime chat For a sneak peak of what's to come, watch Fred's keynote on the community: https://community.servicenow.com/community/knowledge-user-conference/knowledge15/highlights/keynote-day-2
For those of you here at Knowledge, make sure to come find me in the expo hall. I'll be walking around throughout the week talking CMS, Service Portal, and custom apps. I would love to see you.
If you have upgraded to Fuji you might have discovered that it caused some issues with your CMS portal. The main issues being: A modified version of Twitter Bootstrap is already included Not all UI scripts execute The version of bootstrap that is included has some changes to it (such as modified media queries) that can cause some negative side effects to your site. The good news is that it can be disabled by creating a system property called "glide.ui.heisenberg.exclude" and setting it to "view_content". Once set, you will need to include your own version of Bootstrap if needed. The issue with UI scripts will be fixed in Fuji Patch 2, however the work around is to include empty script tags (<script></script>) in front of all your existing <script> tags. The issue is that it is skipping every odd numbered script tag. Example: [crayon-5f2de1b0532d4337530849/] Only alert 2 and 4 would be executed. So until you are able to upgrade to Fuji Patch 2, the solution is to include the extra script tags.
This is one of those secrets I wish I would have discovered years ago because it really opens a world of possibilities within the CMS. This method was revealed to me by Brian Alson. There's a few other ways of creating custom blocks types like this, but this one is by far the easiest. If you're creating a block that will contain "child" records, such as a slideshow, then I would suggest extending the child table from "content_link" table and either create a M2M table or a parent reference field back to the content block. I would love to hear your comments or feedback if you guys find this useful.
I have accepted an offer to come back to ServiceNow and join the UI team, focusing specifically on CMS. I'm very excited and humbled by this incredible opportunity. Now this is where I could really use your help. Below are 3 questions regarding your experience with CMS, if you could take a moment to provide some feedback I would really appreciate it. You will help in shaping the future of the ServiceNow content management system. With the existing CMS, what are some of the biggest pain points and frustrations? If ServiceNow were to build a new CMS, what would that look like and what features would you like to see? How important would a mobile portal be for your organization and users?