The San Diego Release of ServiceNow is finally available for developer instances and with it comes a brand new interface known as the Next Experience UI, or also internally known as Polaris. If you have a fresh z-booted instance, you’ll automatically see the new interface, but if you’re upgrading you will need to enable it by setting the "glide.ui.polaris.experience" system property to true. In the next few weeks, I will be releasing some new videos on the San Diego release, but until then you should also follow the ServiceNow Developer Blog for additional updates and videos.
Highmetric family of companies are now NewRocket!
Today we're happy to announce that the Highmetric family of companies have joined forces under the NewRocket name and brand! Together, we will help all our clients Go Beyond with ServiceNow! #oneteam #onecrew #onemission Visit the new website here: http://newrocket.com Read the full press release here: https://newrocket.com/articles/highmetric-changes-name-unifies-under-newrocket-brand
Employee Center
Last week I had the privilege of having ServiceNow Product Manager, Matt Metten, visit the San Diego office and talk about Employee Center and some of the new features introduced with the Rome release. Learn more about the capabilities of ServiceNow's Employee Center and Employee Center Pro in my latest video! Additional resources: Benefits of Employee Center Employee Center release notes Employee Center Pro and Employee Center with HR Service Delivery
Creating Custom Components
Last week I invited ServiceNow engineer, Darren Richards, to host a dev talk about creating custom components using the Now Experience UI Framework. If you’re interested in creating custom components, understanding ServiceNow’s Now Experience UI Framework, also sometimes known as Seismic, be sure to check out the video and let me know your thoughts below! Additional resources: Now Experience UI Framework Now Experience UI Builder Fundamentals Create Pages in UI Builder Build My First Now Experience UI Framework Custom Component UI Builder - Theming
NewRocket Office Tour
We’re all about creating great user experiences for our customers and employees! We've spent the past year building out our new creative office space in San Diego, CA. Come with me on an office tour of the NewRocket headquarters!
Big Announcement
Big Announcement! I am so excited to announce that NewRocket has been acquired by Highmetric, a technology strategy, design, and operations provider and an Elite Partner of cloud computing platform ServiceNow. This acquisition brings NewRocket’s user-focused design and innovative solutions to Highmetric, complementing its existing digital workflow optimization capabilities. For the full press release, visit: newrocket.com/articles/highmetric-acquires-newrocket
Top 5 Features in the Quebec Release
The highly anticipated Quebec release of ServiceNow is finally available for personal developer instances! I've been playing with it for a couple of weeks and there are a ton of new features and enhancements in this release. Watch the video to find out what my Top 5 are. Let me know in the comments below if you agree or if you feel there is a big feature that should have made the list! The official release notes can be found here: https://docs.servicenow.com/bundle/quebec-release-notes/page/release-notes/family-release-notes.html
Orbit – A Content Management System for ServiceNow
Own Your Content on the ServiceNow Platform Hey everyone, I’m so excited to show you a sneak peek of our latest project! A state-of-the-art content management system built on the ServiceNow platform. You can easily create content such as news, events, articles, as well as new content types. Orbit also offers a variety of features, including content preview, targeted audiences, and governance. Please visit NewRocket.com for more details on how to extend your ServiceNow experience with Orbit. Orbit Features Delegated Content Administration Remove bottlenecks while improving information delivery by delegating content authoring and maintenance to stakeholders in the business. Streamlined Authoring Experience Let your authors focus on what is needed and relevant instead of becoming confused by deep navigation and irrelevant options. Custom Content Types Structure your content the way you need it with support for everything from simple links to full, responsive page layouts. Content REST API Gain flexibility in the presentation layer by accessing content through an API that even allows access to content from outside of ServiceNow. Brandable Configurable Interface Provide a seamless user experience by showcasing your company's branding throughout the system. Content Preview Easily preview your content before publishing. Conditional Content Visibility Empower your authors to get the right content to the right people at the right time through content audience selection. Content Governance Controls Prevent your intranet from becoming a black hole of useless, unvetted information through the use of approval workflows and validity dates. Enhanced HTML Editor Improve styling and maintainability with an enhanced editor that gives you the power to create rich, engaging content while ensuring consistent formatting across documents. Reusable Blocks & Snippets Create at rocket speed using reusable, company-specific content blocks and snippets like headers and expandable sections.
How to Use GraphQL in ServiceNow & Service Portal
Overview GraphQL is an open-source data query and manipulation language for APIs. GraphQL offers many benefits over REST API's, including: Fetching data across multiple sources from a single API call Returns only the data that is requested Supports validation and type checking Autogenerating API documentation In this video, I'll show you how to construct a sample GraphQL query to fetch data in ServiceNow and then how we can use GraphQL inside of a ServicePortal widget. GraphiQL To start, I would recommend you download GraphiQL, a GUI for editing and testing GraphQL queries and mutations. You can download it here: https://www.electronjs.org/apps/graphiql The GraphQL Endpoint is: https://instance-name.service-now.com/api/now/graphql Documentation In order to use the documentation and auto-completion, you'll need to enable the glide.graphql.introspection_enabled system property. Service Portal Widget You can download the widget update set here: It's compressed as a ZIP file, so remember to uncompress before uploading. Example GraphQL Query [crayon-69ce7857c2f72218288389/] Further Reading https://graphql.org/ https://www.howtographql.com/ https://docs.servicenow.com/bundle/paris-application-development/page/integrate/graphql/concept/scripted-graph-ql.html If you have any questions or comments, please don't hesitate to comment below.
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