Top 10 Features in the ServiceNow San Diego Release

The San Diego release of ServiceNow is available for developer instances and comes with many new features and updates. In this video, I will walk you through my favorite new platform features and give you a closer look at the San Diego release. Including updates for: Service Catalog Virtual Agent Mobile App Builder Automated Test Framework Flow Designer - Integration Hub Studio App Engine Studio UI Builder Next Experience UI If you have any questions about how to best take advantage of the new capabilities of the San Diego release, please don't hesitate to reach out to our team at NewRocket.

Highmetric family of companies are now NewRocket!

Today we're happy to announce that the Highmetric family of companies have joined forces under the NewRocket name and brand! Together, we will help all our clients Go Beyond with ServiceNow! #oneteam #onecrew #onemission Visit the new website here: Read the full press release here:

Orbit CMS Now on the ServiceNow Store

We are thrilled to announce that Orbit Content Management System (CMS) is now available for purchase through the ServiceNow Store. With a simple, intuitive interface, it is now easier than ever to give your business experts the power to create, edit, and publish content. The Orbit CMS has simplicity and flexibility where you want it and control where you need it. By streamlining the authoring process, your business experts can construct compelling content and publish it to the ServiceNow portal and external systems. Through the many configurable aspects of the tool, your ServiceNow administrators can manage the content formatting and publishing workflows. Leveraging the ServiceNow platform, the Orbit CMS empowers your organization like never before to improve the user experience and coordinate engagement. Learn More View in the ServiceNow Store

Big Announcement

Big Announcement! I am so excited to announce that NewRocket has been acquired by Highmetric, a technology strategy, design, and operations provider and an Elite Partner of cloud computing platform ServiceNow. This acquisition brings NewRocket’s user-focused design and innovative solutions to Highmetric, complementing its existing digital workflow optimization capabilities. For the full press release, visit:

Top 5 Features in the Quebec Release

The highly anticipated Quebec release of ServiceNow is finally available for personal developer instances! I've been playing with it for a couple of weeks and there are a ton of new features and enhancements in this release. Watch the video to find out what my Top 5 are. Let me know in the comments below if you agree or if you feel there is a big feature that should have made the list! The official release notes can be found here:  

Orbit – A Content Management System for ServiceNow

Own Your Content on the ServiceNow Platform Hey everyone, I’m so excited to show you a sneak peek of our latest project! A state-of-the-art content management system built on the ServiceNow platform. You can easily create content such as news, events, articles, as well as new content types. Orbit also offers a variety of features, including content preview, targeted audiences, and governance. Please visit for more details on how to extend your ServiceNow experience with Orbit. Orbit Features Delegated Content Administration Remove bottlenecks while improving information delivery by delegating content authoring and maintenance to stakeholders in the business. Streamlined Authoring Experience Let your authors focus on what is needed and relevant instead of becoming confused by deep navigation and irrelevant options. Custom Content Types Structure your content the way you need it with support for everything from simple links to full, responsive page layouts. Content REST API Gain flexibility in the presentation layer by accessing content through an API that even allows access to content from outside of ServiceNow. Brandable Configurable Interface Provide a seamless user experience by showcasing your company's branding throughout the system. Content Preview Easily preview your content before publishing. Conditional Content Visibility Empower your authors to get the right content to the right people at the right time through content audience selection. Content Governance Controls Prevent your intranet from becoming a black hole of useless, unvetted information through the use of approval workflows and validity dates. Enhanced HTML Editor Improve styling and maintainability with an enhanced editor that gives you the power to create rich, engaging content while ensuring consistent formatting across documents. Reusable Blocks & Snippets Create at rocket speed using reusable, company-specific content blocks and snippets like headers and expandable sections.

Featured Portal: Health Management Organization

OVERVIEW See how we were able to replace a legacy SharePoint based intranet with a modern digital workplace experience, providing non-technical team members with the ability to manage and create content directly from the portal. PROJECT HIGHLIGHTS Content Management WorkflowEdit, approve and publish content throughout the portal. Automated Content OrganizationCreated new content sources as the organization grows. Intuitive Information ArchitectureHelp users find information and complete tasks. Highlighted ContentFeature relevant information for different departments.   Learn more about the details of this project by reviewing the full case study featured on the NewRocket website:

Featured Portal: Thermo Fisher HR

OVERVIEW We created an interactive, content-driven portal for Thermo Fisher’s HR Department. See how we helped this life sciences company improve the employee experience and drive engagement through a user-centered portal design, complete with employee onboarding, targeted content, and campaigns. PROJECT HIGHLIGHTS Targeted ContentTarget relevant information based on employees’ specific situations Easy on AdminsMake campaigns easier to stylize and create by dynamically resizing campaigns and editing content in real-time Topic-CenteredOrganize pages around topics to bring together catalog content, knowledge articles, related links, and targeted content Translation AssistantUse our Translation Assistant solution to localize the portal and its content for employees around the world   Learn more about the details of this project by reviewing the full case study featured on the NewRocket website:  

Top 5 Features in the Paris Release

This year’s Paris release is full of great new functionality and updates to the ServiceNow platform. Needless to say, there were a ton of features to cover, so instead of compiling an enormous list, I’ve put together this video of my personal top 5 features. I bet at least a couple of these will surprise you! Check out the video. Let me know in the comments below if you agree or if you feel there is a big feature that should have made the list. The official release notes can be found here: