Service Portal Developers Wanted!!!

We're hiring! NewRocket is seeking an experienced front-end web developer who is an expert in Javascript, HTML5 and CSS3. We're passionate about creating amazing user experiences for self-service portals and custom applications on the ServiceNow platform. If you have a passion for pushing the boundaries of design and development, then we invite you to help us continue our mission. The selected candidate can expect to work with a talented team of developers and designers who are creating best of class mobile and web applications for some of the top companies in the world. This is an in-house position at our offices in Vista, CA. What You’ll Do: Create mobile and web applications based on site maps, wireframes and visual designs using standards/compliant JavaScript, HTML5 and CSS3 Participate in design review and client requirements sessions Collaborate with engagement managers and other developers to understand, estimate, prioritize and implement requests for development and maintenance Requirements: Minimum of 3-5 years front-end web development experience Proven, thorough knowledge of JavaScript, HTML5, CSS3, cross-browser compatibility issues, Adobe Photoshop, CSS grids & frameworks Ability to write JavaScript from scratch Experience with JavaScript frameworks such as Angular.js, jQuery, React.js Expert in Responsive Web Design To apply, please email us your resume and portfolio to:

Shopping Cart Available for Service Portal

We have been hard at work developing tons of new Widget functionality, and as some of you noticed in the recent "Gothenburg Theme" video, that we have developed the shopping cart functionality that has been missing from Service Portal. The good news is that we have now released this as an update set that can be applied to any portal. The cart includes the following functionality: Multiple quantity support for both "Buy Now" and "Add to Cart" Cart preview dropdown in the theme header Customizable URL's for "continue shopping" and "successful order" Ability to save and load a previously saved cart Order on behalf of another user Generate "Deliver to" from requested for users location Many "Instance Options" to customize the widgets Mobile cart icon when viewed on mobile devices Check out some of the screen captures below. If anyone is interested, please email us at for more information and pricing.  

Helsinki Release Available Now!

Helsinki has officially been released! This is great news for those of you looking to utilize the new Service Portal, but that's not all you should be excited about. Helsinki also offers many new exciting features such as: Customer Service Management (CSM) CSM offers a variety of communication channels that allow organizations to work with customers to ask and resolve questions. Using CSM you can utilize chat, web, email, and telephone to provide a better customer service experience. Portfolio workbench Program and portfolio workbench enables program tracking in a single view for improved decision-making and reporting.  New capability allows grouping projects and demand together as “programs,” allowing “program” level changes to cascade throughout the group, saving time and reducing data entry errors. List v3 List v3 is an optional feature that admins can activate in Helsinki. With List v3, you will be provided with more context within a list to prevent the number of clicks, new pages you have to open etc. Guided Setup Guided Setup accelerates time to value with predefined steps to configure incident, problem, change, service catalog and more. GIT Integration Streamlines the agile development process by supporting any Git-compatible distributed source control solution such as GitHub or Bitbucket. Native Apple iPad Application Tap into the power of the ServiceNow platform directly from an iPad with a native iOS experience. If you have not had the opportunity to check out Helsinki yet, it is also available as an upgrade option on all developer instances.

Let’s grab a drink at K16 and talk Service Portal

For those of you going to Knowledge, if you're interested in hearing more about what I'm doing with NewRocket and Service Portal, let's set up a time to chat. I'm keeping it really informal, so no sales pitches or scheduled sessions. But for those of you interested, fill out the form and I will do my best to find a time when we can connect.

Introducing NewRocket

It's been an incredible journey over the past year going back to ServiceNow to help develop the new Service Portal. I know that Service Portal is going to be a game changer... not just for building portals, but also for developing custom applications and enabling "everything as a service" within the enterprise. Introducing NewRocket. Today I'm very excited to announce the launch of NewRocket, Inc.; a new company focused on creating extraordinary experiences on ServiceNow through self-service portals and custom applications. By the time Service Portal is released in Helsinki we will have several complete turn-key solutions and Service Portal themes built and ready to go. For more information check out: Early adopters wanted. I am looking for a couple companies (applies to partners as well) who are looking to upgrade to Helsinki and build a new portal on Service Portal within the next 6 months. We're offering a reduced rate on portal development in exchange for feedback on our portal offerings. Thank you all for the support, and I look forward to seeing many of you at Knowledge next month. Thanks, Nathan Firth Founder, Principal ServiceNow Architect email:

Now Available for Contract Work!

After much consideration, I have decided to step out on my own as an independent ServiceNow consultant. With over 6 years experience on the platform, I have worked for a customer, a partner, and on staff at ServiceNow for over 3 years. Over the past year, I had the opportunity to work with Fred Luddy (the founder of ServiceNow) on the new ServicePortal coming out in Helsinki. I've always had a passion for entrepreneurship and so it's with great excitement I launch this new venture. I have experience with most aspects of the platform, however I will be focusing primarily on: Custom applications Service Portal CMS Javascript (server side, client scripts, Angular.js, etc.) Rest API & integrations To take advantage of my skills and experience to accelerate the success of your project, please email me at: Thanks, Nathan Firth is now

With the new upcoming Helsinki release which will introduce ServicePortal, I have decided to change the name of this site and focus primarily on the new Service Portal. In the near future I will be working on many new tutorials and step by step introductions on how to build portals and custom widgets using Service Portal. Stay tuned!

Service Portal Update

I’ve been getting a lot of inquiries about the release of Service Portal so I wanted to send out a quick update. Service Portal is being released in Geneva only as an opt-in technology preview. What that means is, it can be enabled only by ServiceNow, is for evaluation purposes only, and not for production use. Service Portal is scheduled to be fully available in Helsinki. To partake in the Geneva technology preview of Service Portal, please contact your ServiceNow support representative. For an inside look at the technology behind Service Portal, Dwight Gunning has put together a Google Doc.