This week the Service Portal team has released it's own 'unofficial' documentation which covers a lot of the major topics that were not included in the official documentation. This github repo is being updated regularly so stay tuned for docs regarding the various API's and architecture around portals, themes, pages, and widgets. So if you haven't yet checked it out, head over to the Github account and check out the docs: https://github.com/service-portal/documentation
Last week at Knowledge I partnered up with Robert Fedoruk and Travis Toulson for the CreatorCon Hackathon. We had a blast and I think we did pretty well for only having 8 hours to put the application together. Our application was a real-time point of sale system on ServiceNow. In many organizations, a good percentage of employees will still approach the help desk directly without going through self-service. This forces the help desk to manually create the requests on the spot. There isn’t really a quick and easy interface for this, so having a point of sale system would greatly expedite the process for face-to-face transactions with the help desk. We built our application using Service Portal making use of record watchers and integrated it with the native mobile app for bar code scanning. It uses the Service Catalog and with no custom tables needed. The application was built with touch screens in mind with support for gestures. And best of all the whole application operates across multiple devices all in real time. When the transaction is complete, it sends a push notification receipt to the users mobile device. Could your organization use an application like this? If so I would love to hear about it. It’s not just limited to point of sale, could also be used for inventory management, supply chain management, warehouse management, etc.
Helsinki has officially been released! This is great news for those of you looking to utilize the new Service Portal, but that's not all you should be excited about. Helsinki also offers many new exciting features such as: Customer Service Management (CSM) CSM offers a variety of communication channels that allow organizations to work with customers to ask and resolve questions. Using CSM you can utilize chat, web, email, and telephone to provide a better customer service experience. Portfolio workbench Program and portfolio workbench enables program tracking in a single view for improved decision-making and reporting. New capability allows grouping projects and demand together as “programs,” allowing “program” level changes to cascade throughout the group, saving time and reducing data entry errors. List v3 List v3 is an optional feature that admins can activate in Helsinki. With List v3, you will be provided with more context within a list to prevent the number of clicks, new pages you have to open etc. Guided Setup Guided Setup accelerates time to value with predefined steps to configure incident, problem, change, service catalog and more. GIT Integration Streamlines the agile development process by supporting any Git-compatible distributed source control solution such as GitHub or Bitbucket. Native Apple iPad Application Tap into the power of the ServiceNow platform directly from an iPad with a native iOS experience. If you have not had the opportunity to check out Helsinki yet, it is also available as an upgrade option on all developer instances.
For those of you going to Knowledge, if you're interested in hearing more about what I'm doing with NewRocket and Service Portal, let's set up a time to chat. I'm keeping it really informal, so no sales pitches or scheduled sessions. But for those of you interested, fill out the form and I will do my best to find a time when we can connect.
Finally... the documentation for the Helsiki release of Service Portal has been released!!! I know many of you have been asking about this for a long time. Check it out: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html
It's been an incredible journey over the past year going back to ServiceNow to help develop the new Service Portal. I know that Service Portal is going to be a game changer... not just for building portals, but also for developing custom applications and enabling "everything as a service" within the enterprise. Introducing NewRocket. Today I'm very excited to announce the launch of NewRocket, Inc.; a new company focused on creating extraordinary experiences on ServiceNow through self-service portals and custom applications. By the time Service Portal is released in Helsinki we will have several complete turn-key solutions and Service Portal themes built and ready to go. For more information check out: newrocket.com Early adopters wanted. I am looking for a couple companies (applies to partners as well) who are looking to upgrade to Helsinki and build a new portal on Service Portal within the next 6 months. We're offering a reduced rate on portal development in exchange for feedback on our portal offerings. Thank you all for the support, and I look forward to seeing many of you at Knowledge next month. Thanks, Nathan Firth Founder, Principal ServiceNow Architect email: email@example.com
In this tutorial I create a simple Hello World widget that makes a call to the server to retrieve the "name" of the user based on the "username" entered in the input. This tutorial is specific to the Geneva version of Service Portal. Also in case you missed my big announcement made earlier today: I'm now available for contract work. HTML Template: [crayon-5dac4cb000bee352709822/] JSON Data Producer: [crayon-5dac4cb000bf7728919039/] Client Script: [crayon-5dac4cb000bfb098922459/]